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During the COVID-19 pandemic we have some Frequently Asked Questions that may assist you when ordering


Where are you delivering to?

We charge £5 for deliveries to the following postcodes: NN8, 9, 10, 14, 15, 16, 17, 18 and PE5, 8, 9
We charge £10 for deliveries to the following postcodes: NN2, 3, 6, 29 and LE16
Unfortunately at this time we are unable to delivery to postcodes outside of those listed above

Can you deliver to other postcode areas?

Due to the volume of orders we are receiving, it is not possible to add in further postcodes.  We do operate a set of postcodes for Gardening Products, and a wider range of postcodes for our furniture range.  If you feel you have a significant order and would like us to look at delivery, then please compile a wish list on our online shop and send it to us, we will then let you know if delivery is possible.


Where is my order?

Our current lead time on order delivery is up to 5 days from placing order.  With very limited resources we ask that you only contact us if your enquiry is urgent. We are unable to specify a time and date for delivery, we are just working hard to get the goods to you as soon as possible.  Unfortunately we do not have the technology, time or available tracking software in our vans to keep you updated more accurately at this time.


My Friend, Neighbour, Family member has received their goods before me  but I or

ordered before them. Why?

We are picking goods in Four different areas before the order goes to dispatch; Shop Goods, Garden Centre Plants, Nursery Plants (including Seasonal Plants) and then Compost.  Any orders with goods from only One area will go through our system quicker than orders with goods from several areas, this can mean some orders get dispatched in a quicker timeframe than others.


Some of my goods are missing.  What should I do?

This could be because some of your plants, particularly seasonal plants, are not ready yet, and they will be with you as soon as they are ready.  We do try and inform you if this is going to happen.  Due to the speed with which we have had to implement our online systems, we do have the occasional ‘glitch’, so if you have a problem with your order, please contact us via e mail ( and we will deal with your query.


Can I Click and Collect my order?

YES.  We are now able to offer Click and Collect.  Once you place your order you will be asked to visit our Click and Collect slot booking system to book your delivery slot.  Collections are available from 48 hours after placing your order.  Collection slots are £2.50.


Can I pay Cash on Delivery?

For safety the only payment method available is using your credit or debit card online while placing the order.


Do you offer Contactless Delivery?

Yes we do.  The safety of both you, our customer, and our staff are of priority and we are respecting social distancing when delivering.   Your order can be left at the front door, driveway or other safe place.  Please indicate when placing your order.


Will I earn Reward Card Points for my online purchase?

Yes.  As long as you fill in your Reward card number, and ensure it is correct, during the checkout process.  We cannot retrospectively add points to your account.


How can I contact you?

Please only contact us if you need to reach us urgently

To contact us please email us at

You can also contact us by phone on 01536 722635.


Can I return plants or goods for a refund?

Yes.  If you let us know, we will collect any unwanted items – from the original delivery address – and refund you.  Plants must have been maintained and be in a sellable condition in order for us to refund you.  Requests for refunds must be made within 24 hours of delivery.  Collections are usually made within 5 days of the request.




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